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FREQUENTLY ASKED QUESTIONS

General Questions

If I signed up for a MadScan trial can I switch in the middle of the trial to MadScan Elite?

Answer


Yes, MadScan Offers a 7 day free trial to MadScan or MadScan Elite. If you signed up for MadScan level of service you can switch in the middle of the trial to MadScan or MadScan Elite.


Self Help Solution:


Log-in to your MadScan account at madscan.com and you are able to change you subscriptions. Further questions regarding upgrades should be sent to sales@madscan.com


What comes with the 7 day free trial? Are there any fees? Will I get billed once the trial is over?

Answer


The trial is for the software itself MadScan or MadScan Elite. The only other fees that are required is the exchange fees, which are 1 dollar per exchange per month for non-professional traders. As a matter of convenience, a monthly subscription is set up at the time of trial. The subscription automatically bills on a monthly basis.


Self Help Solution:


Further questions regarding upgrades should be sent to sales@madscan.com


What is the difference between a PRO and NON-PRO trader?

Answer


Every exchange has it's own rules and regulations regarding who is considered a pro or non-pro trader. Please view the online user agreements for the specific details of what each exchange views as pro or non-pro traders. All exchanges agree a PRO trader is someone who has the series 7,63 or 55, someone who trades other peoples money for a living, someone who works for a bank and trades for the bank in any capacity. For more details please visit the exchange sites directly.


Self Help Solution:


Please read online stock exchange agreements


Do I have to connect with a data provider to get signals?

Answer


We provide all the data feeds from the NYSE, NASDAQ, and AMEX. You will have to subscribe for each exchange, this is $1.00 per exchange for non-professional traders.


Self Help Solution:


Log-in to your MadScan account at madscan.com and you are able to add this on your subscription.


What is the Esignal charts and Quote Board that you offer?

Answer


MadScan now offers Esignal charting and quote board functionality which is available to MadScan Elite subscribers as an add on service (29.99/month).


Self Help Solution:


Log-in to your MadScan account at madscan.com and you are able to add this on your subscription.


What Are Custom Scans And How Do they Work

Answer


Custom Scans are scans that we program for your private use and access. We can create virtually any alert you want to create.


Self Help Solution:


Should you want us to create custom alert for you please email sales@madscan.com or call madscan at 1-888-204-0296 ext 3.


Can I download MadScan to more than one computer

Answer


Yes you can download the MadScan software to multiple computers.


Self Help Solution:


Log in to your MadScan account at http://www.madscan.com and you will be able to download the latest MadScan software.


What is your MadScan subscription cancellation requirements?

Answer


You may cancel your MadScan 30 day free trail at anytime up to 1 day prior to the trial period ending. You may cancel your MadScan subscription one day prior to end of the calender month


Self Help Solution:


To cancel your account you must send an e-mail to customercare@madscan.com , please include you full name, MadScan userid, and send the e-mail from the e-mail address that MadScan has on file.


 

How-To Section

How do I upload my own symbol list to the MadScan Application?

Answer


You can upload you symbol list to madscan in 2 ways.


Self Help Solution:


Method 1 To upload via csv file - please make sure you have the csv saved to your computer (one symbol per cell and only use the 1st excel column). From the small rectangular window (main madscan window) select tools ---> symbol list---> load from csv----> select the csv file-----> ok/save----> select apply. Your symbols have now been uploaded to you madscan folder. You can always edit the symbols in that folder once you have a folder uploaded to madscan, by selecting symbol list and then add or remove symbols. Remember always select apply before editing anything in your folder. To only scan those symbols, in the right click inside the alert window---> select scan settings---> lists (from the tabs on left)----> select the list you want to use for this alert window. Repeat process for additional symbol lists. Method 2 To Upload from text file - add symbols to a text file, one symbol per line (no coma needed), name the file. From the small rectangular window (main madscan window) select tools ---> symbol list---> load from text file----> select the text file-----> ok/save----> select apply. Your symbols have now been uploaded to you madscan folder. You can always edit the symbols in that folder once you have a folder uploaded to madscan, by selecting symbol list and then add or remove symbols. Remember always select apply before editing anything in your folder. To only scan those symbols, in the right click inside the alert window---> select scan settings---> lists (from the tabs on left)----> select the list you want to use for this alert window. Repeat process for additional symbol lists.

NOW YOUR READY TO ONLY RECEIVE DATA ON THE STOCKS WITH IN YOUR LIST!


How can exclude specific symbol or exclude a list of symbols?

Answer


After you have uploaded or created a symbol list you may use this list to exclude the symbol or symbols in the list (please look at our self help solution on how to upload a symbol list)


Self Help Solution:


Open a Signal Scan window -> Tools -> Scan Settings -> List (tab) -> check off Exclude lists and drop down the list name you would like to exclude


How can I save my entire layout?

Answer


Yes you can save your enitre MadScan layout as a file


Self Help Solution:


From the main MadScan window -> File -> Save Layout as a file


How can I save a single scan I configured

Answer


Yes this is done from the signal scan window that you would like to save.


Self Help Solution:


From the signal scan window -> File -> Save Scan as File


LOG-IN AND CONNECT ISSUES


Why do I get an Error 339 when you attempt to log-in to madscan

Answer


MadScan does not have the right to run as Administrator


Self Help Solution:


Simply right click the madscan desktop icon, select properties -> compatibility -> make sure you have run as system administer checked of, select apply and your done.


Why do i get the error "Failed to load control 'Winsock' from MSWINSCK.OCS. Your version of MSWINSCK.OCX may be outdated." when I attempt to log in to MadScan.

Answer


Your MSWINSCK.OCS file is out of date


Self Help Solution:


Download the lastest version of MSWINSCK.OCS to C:\Windows\System32
Now register the file to windows Start -> Run regsvr32 C:\Windows\System32\mswinsck.ocx


When I try to log in to madscan it say logging in please wait?

Answer


Sometimes this is due to a anit-virus software not trusting MadScan (for example Norton Anti-Virus or Mcafee Anti-Virus)


Self Help Solution:


Open you Anti-Virus software and look in the trusted program tab and make sure MadScan software is trusted


SELF-HELP DIAGNOSIS

My loaded symbol list from a file is not being read by signal or filter list scans.

Answer


Check the text file and make sure you only have one symbol per line with a return and only real stock symbols


Self Help Solution:


1. remove the old symbol list from MadScan. (you need to make sure that you unchecked off any scans that are using this list for the symbol list to be removed) 2. Edit the text file, that will be uploaded to Madscan, and make sure it has not extra returns and tabs after each symbol. 3. Upload it to MadScan


Why when I open up an Esignal chart and is only displayed an "X" in the new window

Answer


You may not have Java installed


Self Help Solution:


1. If java is installed enable java to automatically start in the services (this is located in your computer's control panel -> Administrator Tools) 2. If Java is not installed download and install Java http://java.com/en/download/manual.jsp


SIGNALS AND CHARTING

I am not getting any signal alerts coming though my news signal scan window

Answer


One of the most common mistakes people make is select the news that they want to see and don't select any signals for the news. The only way you will be alerted to any news is if you have signals selected on the signals page


Self Help Solution:


Check your signal settings and make sure you have at least one signal alert selected

I am only able to select 1 signal at a time

Answer


If you are only able to select 1 signal at a time this is most likely because you are on the madscan free version. While madscan offers a free version, it is limited to 1 signal at a time, 1 alert window and 1 exchange. If you would like to be able to select multiple signals or run multiple scan windows please upgrade your account.


Self Help Solution:


Log-in to your MadScan account at madscan.com and you are able to change your subscriptions.

I am only able to select 1 signal at a time

Answer


If you are only able to select 1 signal at a time this is most likely because you are on the madscan free version. While madscan offers a free version, it is limited to 1 signal at a time, 1 alert window and 1 exchange. If you would like to be able to select multiple signals or run multiple scan windows please upgrade your account.


Self Help Solution:


Log-in to your MadScan account at madscan.com and you are able to change your subscriptions.

Under the Tools tab in a Signal Scan filter window what is the option "Duplicate Alerts"?

Answer


When this is Duplicate Alerts is checked off you will only get additional alerts for the signal and the same stock after 60 seconds has elapsed.


Self Help Solution:


Simply select this option to reduce duplicate signals for the same stock with in 60 second time period from the last signal generated.


About MadScan
With over 10,000 exchange traded stocks on the NASDAQ, NYSE and AMEX -choosing the right stocks to trade has never been harder. That's why we created MadScan™. MadScan ™ is a real time stock scanner which allows traders to set their own trading criteria and notifies you with real time alerts (sub 40 ms) when the trigger has been met. Whether its a moving average cross, break-out, volume spike or a new 52-week high - MadScan ™ delivers only the stocks that you want to trade. Furthermore, you can filter real time stock movement by news events like; rumors, upgrades, earnings, takeovers or FDA approvals..
Madscan Features at a glance
ESIGNAL
CHARTS & QUOTE BOARD
REAL TIME NEWS
FLY ON THE WALL
BRIEIFING
BUISNESS WIRE
PR NEWSWIRE
MARKET NEWSWIRE
GLOBE NEWSWIRE
10K WIZARD
CANADA NEWSWIRE
CCN MATTHEWS
NEW HIGH'S & LOW'S
CCN MATTHEWS
TECHNICHAL PATTERNS
VOLUME & PRICE SPIKES
EARNINGS AND VOLUME
UPGRADE & DOWNGRADES
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